Cancellation and Refund Policy
Terms and conditions
Agreement between customers and Spanailsupply.com
Welcome to www.Spanailsupply.com. The www.Spanailsupply.com website (the “Site”) is comprised of various web pages operated by Spanailsupply.com llc. www.Spanailsupply.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of www.Spanailsupply.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.
www.Spanailsupply.com is a E-commerce Site of all pedicure chair collections. Established in 2007, Spanailsupply.com is a leading retailer of brand name designer pedicure chairs, and is also the US’s most visited independent equipment for spa salon website. We pride ourselves on having one of the most efficient shopping systems available with communication at every stage to inform you of your order status, as well as excellent 7-days sales, customer service and support team who are glad to assist you with any inquiry or problem, should one arise.
At Spanailsupply.com, we are committed to safeguarding your online privacy. Keeping your personal information private is vitally important to us. Therefore, during your Spanailsupply.com experience–whether you’re browsing our site or placing an order–we treat your personal information with care. Please read on to understand the details of our policy. By using our site, you consent to the collection and use of your information as outlined in this policy, as we may amend it from time to time. Since this policy may change periodically, please check back to ensure that you are aware of how we will use your information. We collect only the information needed to process your order and to improve your shopping experience.
When you order, we ask you to provide the information needed to process your order: your name, email address, mailing address and your credit card number and its expiration date. This way, we can process your order expediently and keep you updated concerning its status. We also offer you the opportunity when you purchase an item to remain in our lists to receive offers from us and selected vendors from time to time. This information is not required, but is extremely helpful to us in understanding who are customers are so that we can continually improve our products and services. When you sign up for our notification services, we require an email address to ensure that we can send you the requested information. When you use our site to tell us what you think, we ask for your email address, though you can elect to have the address not displayed.
We monitor traffic patterns on our web site so we may improve the site’s content and organization. You’ve probably heard of cookies. “Cookies” are bits of information that your computer browser stores on your hard drive. Our cookies do not contain any personally identifying information. Cookies do allow us to store information that would be useful to you; for example, items you’ve marked but aren’t quite ready to buy, or information you’ve indicated that you would like us to keep you updated on. Even without a cookie, you can still use most of the features on our site, including purchasing items.
We do not sell customers’ specific personal information with third parties.
We won’t even rent it. Spanailsupply.com may provide general statistics about our customers (such as most active age group), sales, traffic patterns and related site information to reputable third parties. However, these statistics will include absolutely no personal or identifying information. Please be aware, of course, that for shipping and fulfilling your orders, we will need to provide the requisite shipping information to our suppliers and shipping companies. Please be aware that any links on our site are governed by those sites’ privacy policies, not ours. If your name has been provided to a third party vendor for fulfillment (for example, an order for flowers), that company may retain your information, and that information will be governed by their site policies.
Finally, Spanailsupply.com may disclose information in special cases if we believe that such information is necessary to identify, contact or bring legal action against someone who may be violating the terms of our website or the rights of others. We may also disclose information when we believe in good faith that the law requires it, and for administrative purposes necessary to maintain, service and improve our products and services.
We protect all customer data against unauthorized access, store all data in a secure location and grant access only to designated staff. However, no data transmission over the Internet can be 100% guaranteed. Therefore, while we strive to protect your information, Spanailsupply.com cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
Visiting www.Spanailsupply.com or sending emails to Spanailsupply.com constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Spanailsupply.com is not responsible for third party access to your account that results from theft or misappropriation of your account. Spanailsupply.com and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
Spanailsupply.com does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.Spanailsupply.com only with permission of a parent or guardian.
Items listed on our site are not guaranteed to be in stock. Please feel free to call or visit any of our showrooms to verify the availability of an item you are interested in. All content related to products selling on this site are supplied by our manufactures and they reserve the right to update it without notice. Spanailsupply.com does not warrant the accuracy or completeness of prices, items, descriptions, colors, graphics, links or other items contained on this site. We reserve the right to refuse to honor internet pricing that is in error. Your order is shipped directly from our manufactures fully or partially based on the availability of products currently in stock at the time the order. Clients pay only for what is shipped.
All orders placed to Spanailsupply.com Inc regardless in what forms including emails, faxes, internet, calls, and paper mails, are subject to be collection if not paid in full. To reserve the equipment non-refundable deposits are required, 10% on products are in stock, 20% on products are on back-order, and 30% on products are custom. 6.5% sale tax is for orders shipping to Florida.
If the product is determined to be defective, the product will be replaced at no extra charge solely by our manufacturer, not by Spanailsupply.com. During one year from the date of purchase, our manufacturer will replace the parts returned that prove to be defective in materials or workmanship. All warranty service will be for defective parts only, not for labor service. The warranty does not cover customer installation, set-up, adjustments and damage due to proper use of maintenance, connection to improper plumbing supply, or attempted repair by anyone other than a facility authorized to service this product. Problems that result from external causes such as: accident, abuse, misuse, or problems with electrical power or plumbing systems. Servicing not authorized by our manufactures that is not in accordance with our product instructions is also prohibited. Failure to perform maintenance in accordance with the maintenance instructions, products with missing or altered serial number tags, products that have not been installed in accordance with federal, provincial or municipal codes and ordinances are also not covered. Products that have been physically altered in any way are also not covered. Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the unit is within the warranty period must be presented to obtain warranty service. This warranty is null and void if the product is removed from its place of initial installation or is not installed in accordance with proper codes and ordinances. Furthermore, this warranty does not apply if the product has been subjected to misapplication, improper installation or maintenance.
Shipping to US continental
Orders will take up to 24 hours to process the transaction. We assumed the information you provided is correct which you will be responsible for all errors that may occur. Shipping will take 1-3 weeks depending on the availability of stock. Special orders may take 4-6 weeks. We ship our products worldwide. Delivery will be by freight or airline carriers. The driver is not responsible from unloading from the back of the truck. Lift gate service is available for an additional charge of $85. Residential delivery is $85. The driver gives out only one attempt delivery. Customers will be responsible if re-delivery cost occurred. Shipping is not free for all products unless noted on the product’s description. Spanailsupply.com will not liable for any damage once merchandises shipped out to a freight forwarder or a non final destination.
We guarantee our customers will receive their order(s) in the 100% condition. However, unexpected things happen. When receiving your order delivery, customers should inspect all units for any damages. If boxes are damaged from outside, you should take pictures as proofs and write on the report before signing the BOL. If you believe damaged or wrong product(s) is received from what you’ve ordered, you should take pictures as proofs. In those cases you should then contact our customer service departments for replacements at 1.877-522-7778.
Shipping and Warranty inside US continental. Many items on Spanailsupply.com are available for delivery outside US continental . For products that can be shipped to these locations, an additional shipping and handling fee will be incurred which will be quoted to you after checkout. Not all products sold on Spanailsupply.com can be shipped out-site US continental due to shipping limitations. In the case of orders damaged during shipment and warranty requested after sales, customers are responsible for re-shipping costs.
Orders are subject to 10% cancellation fee if to cancel after 24 hours from the time the order was received or 20% fee if after 48 hours but before its shipment. All returned and refused shipments by customers will be charged a minimum 30% restocking fee in addition with shipping and storage costs. No returns will be accepted unless processed through our Customer Service department. Call tags and an RMA will be issued for exceptions as noted in out Terms and Conditions. All other attempted returns will be refused. Any exceptions will be handled on a case by case basis. Replacements for returns are invoiced at the full value and a credit will be issued once Spanailsupply.com has received and inspected per our policy on the condition of the return. Replacements for freight claims are invoiced at the full value and a credit issued if the customer has complied with the terms for handling freight claims. Furthermore, due to the high rate of denied freight claims it is imperative that you must note any damages on the delivery receipt. Should anyone request an exchange or return due to freight damage the claim may be denied if the carrier provides us with a clean delivery receipt in which damages were not noted. Please contact us at firstname.lastname@example.org with any questions.
Links to third party sites/Third party services
www.Spanailsupply.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Spanailsupply.com and Spanailsupply.com is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Spanailsupply.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Spanailsupply.com of the site or any association with its operators.
Certain services made available via www.Spanailsupply.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.Spanailsupply.com domain, you hereby acknowledge and consent that Spanailsupply.com may share such information and data with any third party with whom Spanailsupply.com has a contractual relationship to provide the requested product, service or functionality on behalf of www.Spanailsupply.com users and customers.
No unlawful or prohibited use/Intellectual Property
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Spanailsupply.com or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Spanailsupply.com content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Spanailsupply.com and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Spanailsupply.com or our licensors except as expressly authorized by these Terms.
Use of communication services
The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.
By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.
Spanailsupply.com has no obligation to monitor the Communication Services. However, Spanailsupply.com reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Spanailsupply.com reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.
Spanailsupply.com reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Spanailsupply.com sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Spanailsupply.com does not control or endorse the content, messages or information found in any Communication Service and, therefore, Spanailsupply.com specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Spanailsupply.com spokespersons, and their views do not necessarily reflect those of Spanailsupply.com.
Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.
Materials provided to www.Spanailsupply.com or posted on any Spanailsupply.com web page
Spanailsupply.com does not claim ownership of the materials you provide to www.Spanailsupply.com (including feedback and suggestions) or post, upload, input or submit to any Spanailsupply.com Site or our associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Spanailsupply.com, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
No compensation will be paid with respect to the use of your Submission, as provided herein. Spanailsupply.com is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Spanailsupply.com sole discretion.
By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
Third Party Accounts
You will be able to connect your Spanailsupply.com account to third party accounts. By connecting your Spanailsupply.com account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.
The Service is controlled, operated and administered by Spanailsupply.com from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Spanailsupply.com Content accessed through www.Spanailsupply.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless Spanailsupply.com, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Spanailsupply.com reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Spanailsupply.com in asserting any available defenses.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. SPANAILSUPPLY.COM LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
SPANAILSUPPLY.COM LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. SPANAILSUPPLY.COM LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
Spanailsupply.com reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Georgia and you hereby consent to the exclusive jurisdiction and venue of courts in Georgia in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Spanailsupply.com as a result of this agreement or use of the Site. Spanailsupply.com performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Spanailsupply.com right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Spanailsupply.com with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Spanailsupply.com with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Spanailsupply.com with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Changes to Terms
Spanailsupply.com reserves the right, in its sole discretion, to change the Terms under which www.Spanailsupply.com is offered. The most current version of the Terms will supersede all previous versions. Spanailsupply.com encourages you to periodically review the Terms to stay informed of our updates.
Spanailsupply.com welcome your questions or comments regarding the Terms:
2113 S Division Ave
Orlando, FL 32805
Effective as of September 01, 2009